Answers to Your Most Important Questions
We know that choosing the right property management team is a big decision, and clarity matters. That’s why we’ve gathered the questions we’re asked most often and answered them openly and transparently.
Whether you’re curious about our process, our fees, or how we care for your property day-to-day, this page gives you the insight you need to feel confident and informed from the very start.
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General questions
1. What makes Premier London Property different from larger managing agents?
We combine professional standards with a genuinely personal approach. Unlike large agencies, you work directly with experienced managers who know your property inside out. No call centres, no delays, no being passed between departments - just clear communication, fast response times, and a service tailored specifically to your needs.
2. How do you communicate with landlords and residents?
We believe good management starts with great communication. You’ll always have a direct contact person who responds quickly by phone or email. Residents also receive clear, timely updates, and we keep all parties informed at every stage of any maintenance or project work.
3. What types of properties do you manage?
We manage a wide range of residential homes across London - from single flats and rental properties to small blocks and multi-unit buildings. Whether you are an individual landlord or a property owner with a larger portfolio, we tailor our service to match the size and needs of your property.
4. Are your services fully insured and compliant?
Yes. We maintain full professional insurance, robust health & safety procedures, and ensure all contractors we work with are fully certified and vetted. Compliance is a core part of our service - we take care of all legal, safety, and regulatory requirements so you have complete peace of mind.
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Service-Related
Service-Related
Questions
1. What is included in your day-to-day property management service?
Our management covers everything from tenant communication and issue resolution to maintenance coordination, inspections, reporting, and compliance checks. We proactively oversee your property, handle all day-to-day operations, and make sure everything runs smoothly with minimal disruption to you or your residents.
2. How do you handle maintenance and repairs?
We work with a trusted network of professional contractors across every trade. All contractors are vetted, insured, and selected based on quality and reliability. We coordinate the work, supervise progress, keep you updated, and make sure repairs are completed to a high standard every time.
3. Do you offer project management for refurbishments or upgrades?
Yes - we oversee refurbishment projects, planned works, and upgrades from start to finish. This includes obtaining quotes, coordinating contractors, supervising works, and ensuring the final result meets your expectations, timeline, and budget.
4. How do your fees work?
Our fees are transparent and tailored to your property’s needs. There are no hidden add-ons or unexpected costs. During your initial consultation, we assess the property, discuss your requirements, and provide a clear breakdown of fees so you know exactly what to expect before we begin.
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